We offer a Limited Lifetime Warranty on all of our products. If you have proof of purchase, please email a picture of your CLCKR product and your receipt to support@clckr.com and we will get back to you on providing a replacement. Please note, we cannot offer refunds on products bought from www.clckr.com that are over 30 days old.

This warranty does not cover damage caused by accident, improper care, improper use, negligence, or excessive wear and tear. You specifically agree that CLCKR shall not be liable for any special, incidental, consequential, punitive, or other damages or penalties for breach of any warranty of any type on any CLCKR product. The Warranty does not, under any circumstances, cover damage to any electronic device or personal property attached to or used in conjunction with the CLCKR product.

CLCKR resellers, agents or employees are not authorized to modify or extend CLCKR warranties. CLCKR reserves the right to change warranty terms and remedies without notice.

DELIVERY AND RETURNS

Shipping costs will be added where applicable. For shipping charges, please view the checkout when items in cart.

Average shipping times are 2-5 business days. Currently, we only ship to the US.

RETURNS AND EXCHANGE

During 30 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. CLCKR cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to CLCKR. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, CLCKR will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.

Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange.

Items cannot be exchanged or refunded at any stores. All orders are fulfilled at our distribution centre in USA, usually within 5 business day (subject to card clearance and stock availability), sale periods may have an effect on order fulfilment times. We operate Monday to Friday and not on public holidays. When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions. Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email.

Please contact support@clckr.com to return your item.